Return Policy
Thank you for shopping with Media South Express! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below to ensure your return meets our criteria.
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Return Criteria
Return Window: Returns are accepted within 30 days of the delivery date.
Condition of Items:
Unopened/Unused: Items must be in their original, unopened packaging and unused.
Opened: Items that have been removed from their original packaging but are not used or damaged may be cosidered for return.
Used: Items that show signs of use or damage are not eligible for return.
Return Process
Request an RMA: To initiate a return, please contact our customer service team at (555) 555-5555 to obtain a Return
Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA.
Packaging: Ensure the item is securely packaged to prevent any damage during the return shipping process.
Shipping: Send the item back to us using a trackable shipping method. The return address and further instructions will be provided when you receive your RMA.
Exclusions and Conditions
Non-Refundable Costs: Shipping costs are non-refundable.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Refunds
Once we receive and inspect your return, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.
Contact Us
If you have any questions or need assistance with your return, please contact our customer
service team at (555) 555-5555
