MedSouth Express is the online retail business of Med-South, Inc. Purchases made through MedSouth Express are out-of-pocket and cannot be billed to insurance. The online store features a curated selection of top-tier home medical products, including CPAP and respiratory items, independent living aids, bath safety equipment, as well as personal care, incontinence, and mobility accessories.
As a leading and innovative retail home medical store, MedSouth Express offers a premium shopping experience with the highest quality products at competitive prices every day.

The MedSouth Express live support bot may have the answer to your question.  If you are unable to find what you are looking for, our phone number and support email are listed below. 205-221-8299 info@medsouthexpress.com

MedSouth Express is the online store for Med-South, Inc. Purchases made on MedSouthExpress.com must be paid in full at checkout and cannot be processed through insurance. MedSouth Express does not offer bill payment services. If you need to pay a bill for an order made through Med-South,Inc. which does accept insurance, please visit the website below or call the number below.
https://www.medsouthinc.net 205-221-8200

If you didn't receive your order confirmation email after placing an order online or over the phone, try the following steps:

1. Check your junk or spam folder for the confirmation email.
2. Add MedSouth Express (info@medsouthexpress.com) to your email client's Safe Sender list, also known as "whitelisting."
   If you still can't find your order confirmation email after following these steps, please contact our customer service team by phone or email 205-221-8299 info@medsouthexpress.com

Because some orders are shipped almost immediately after being placed, it may not always be possible to cancel or modify them. The quickest way to request an order cancellation is to contact our MedSouth Express support team at 205-221-8299.

Sorry but we do not.

Yes, we accept FSA and HSA debit cards as a payment option for your purchase. Please use as you normally would.

CPAP – Continuous Positive Airway Pressure – Single fixed pressure for a continuous pressure flow.

APAP – Auto-Titrating Positive Airway Pressure – This device is set within a range of pressure (usually 4-20 cm H2O) and monitors changes in breathing then automatically adjusts pressure to compensate for the pauses in breath.

BiPAP – Bi-Level Positive Airway Pressure – Two fixed pressures, one for inhalation, one for exhalation

A prescription is required to purchase all machines, full masks, and humidifiers. Each item that requires a prescription is clearly marked with the RX logo on our website. Please email your prescription to info@medsouthexpress.com or fax 205-221-8300

MedSouth Express is a retail website and does not accept health insurance plans for payment or reimbursement of items purchased on this
site.

Any masks can be used with CPAP, BiPAP, and APAP machines, as they feature a standard 22mm connection.

CPAP Mask - 1 every 90 days
CPAP Mask Cushion - 1 every 30 days
CPAP Nasal Pillows - 2 pairs every 30 days
Tubing - 1 every 90 days
Headgear - 1 every 180 days
Non-disposable filters - 2 every 180 days
Disposable filters - 2 every 30 days
Mask Chin Strap – 1 every 180 days
Humidity Chamber – 1 every 180 days
CPAP – in most cases every 3-5 years, or as necessary

Unfortunately, at this time, we do not ship outside of the United States.